Actually, it's not a sequel so much as it is a remake of the same exact peeve I know I have complained about before and that Joanne has complained about, too.
I get that sometimes I will have to be on hold for a long time, and I am equipped to deal with that. However, every single time they interrupt the tinny hold music to say, "Please stay on the line and we will be with you in a moment," or, "Your call is very important to us. Please remain on the line and a representative will be with you in a moment," - both of which are outright lies - it makes me exponentially more irritated than the last time I heard it.
Update:
FUCK YOU, DOCTOR'S OFFICE!
Called the main number and was told to press 6 for Billing. Pressing 6 did nothing, so I went to the main operator and asked for Billing. She transferred me and I sat on hold for 26 minutes. Someone answered and I explained why I was calling.
Her: "Ok, let me transfer you to billing and they will take care of this for you."
Me: "WHAT?! What number have I been on?!"
Her: "This is Customer Service. I promise there won't be a wait for Billing."
Me: "I ASKED for Billing."
Her: "I'm so sorry. They transferred you to the wrong number. I promise there won't be a wait."
Ring, motherfucking ring.
Billing: "This is Billing, can you please hold?"
Me: [steaming in silence]
Billing: "Hello?"
Me: "Yes?"
Billing: "Can you please hold?"
Me: "Sure." Why the fuck not.
Wait for a very short time.
Billing: "How can I help you?"
Me: "The last time I was in you guys charged me a copay and you shouldn't have since it was for a well-baby visit."
Billing: "WE didn't charge you a copay, the medical office did."
Me: "FINE! WHATEVER! I WAS CHARGED A COPAY WHEN I SHOULDN'T HAVE BEEN!" Fuck!
Then the call was resolved to my satisfaction in a reasonable amount of time so I didn't totally lose my shit.
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